Customer service…

Customer service…

Someone posted this on facebook last week. It just reminded me how awful customer service has become in the last few years. I can remember when businesses were pleased to have business and wanted to keep it. Recently, I feel as if I am treated like I should be honored that they are willing to wait on me. I don’t see this so much at locally owned businesses, but it can be easily seen at big corporations. The worst of them, in my opinion, is Walmart. It has come to the point that I will avoid Walmart at all costs. But, living in small town America there are times that shopping there is my only option. My biggest, but not my only, complaint is the check out line. I remember the days when they actually loaded the bagged items into my cart. No more of that….that alone causes a lot of problems. Before you can even get your items unloaded they are already ringing up the items. There are no more “hello”s or “how was your shopping today”s. By the time I get everything unloaded I usually have a ton of things they are piling on top of each other on the bag stand, so I have to start loading things into my cart right away. All the while keeping Mae out of the items they place so nicely right within her reach. Her favorite are the “cup o cookies.” They rudely tell me what I owe, so I can break from my job of loading the cart to pay. Then once I pay, I have to finish loading quickly, because before I know it I will be in their way as they quickly begin checking out the next person. Of course, if they don’t have anyone else to check out they will just stand and watch. I love it (said sarcastically). I have decided it is all part of their plan, because they keep me so busy waiting on myself that I can’t watch them for mistakes. I have been overcharged at Walmart. I know it is just a few cents to me, but if they do it to everyone they check out each day at each walmart think of the money they are making. But you know that is really not what upsets me, I just want to be respected and valued as a customer. That is what is really important to me, but it is not to them. Well, Walmart and any other big corporations that could care less, we are not just sitting back and taking it anymore, we the people are taking action. This is a great example of that action…

One thought on “Customer service…

  1. Well written, Kenzie. I avoid the big shopping experience when I can too. I like Dollar General, but they are getting “too big for their britches” also—not real helpful either, and their carts are small—

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